Shipping & Returns
Each piece here at Pearly Hawker is handmade just for you which takes time. We will always contact our customers to let them know when their order is ready to be dispatched, but as every piece is handmade to order we do ask that you allow us up to 3 weeks to complete your order.
We use Royal Mail for our deliveries and will post out your order via Royal Mail Tracked and Signed For.
International orders are also sent via Royal Mail unless an international courier is required. Should this happen, we will inform you straight away.
We will always try our best to deliver your order as soon as we possibly can, however Pearly Hawker is not liable for any third party failure to deliver products within the expected delivery time.
Some countries may have protocols surrounding the importation of goods. Due to this we do ask that the customer follows the regulations concerning the customer requirements for the importation of goods into their country.
Amendments to orders can be made by contacting Pearly Hawker at firstname.lastname@example.org.
If an order has already been dispatched, then postage costs will apply.
Exchanges & Returns
You must contact Pearly Hawker by email regarding any exchange, refund or return of any product prior to return within 30 days of the original dispatch date.
Pearly Hawker will not accept returns for custom or bespoke pieces that are not available as part of our collections online.
We take great pride at Pearly Hawker in creating high quality products with the best available materials. Variations in texture, colour or stones may appear from time to time, but that simply adds to the bespoke nature of our work.
However, if you do believe an item you have purchased is faulty please contact us at email@example.com immediately.
If we deem the item to be faulty, we will then provide you with a full refund or exchange including all additional delivery costs.